World insurance report 2015 from capgemini and efma. World insurance report 2018 world insurtech report. In the 2015 world insurance report, capgemini and efma team up to provide a comprehensive overview of the current status of the insurance industry, including detailed assessments of financial performance, customer experience, as well as an overview of looming challenges. The world payments report from capgemini financial services visit site.
For the fourth consecutive year, rbc wm partnered with capgemini to produce the world wealth report 2015. We found that digital is becoming integral to the insurance customer experience, especially within the highlyprized segments of generation y1 and the techsavvy. Emerging technologies disrupting the financial sector. We have explored its transformative effect on insurercustomer relationships, insurance market dynamics, and insurance business models. Surmounting emerging risks with technology our offerings. We are pleased to present you with this years world insurance report, and hope our findings offer insight. Featuring data from over 16,500 customers, the report reveals 70% of insurance customers are at risk of competitive attack or switching carriers for even minimal benefits. World insurance report 20, capgemini rapid identification of leads and proactive human assistance sales studies consistently show that anywhere from 35% to 50% of all sales go to the agent who makes first contact. Feb 26, 2014 the world insurance report 2014 from capgemini and efma assesses the digital capabilities of more than 250 insurers in 14 countries. The world wealth report 2015 from capgemini and rbc wealth management is the industrys leading benchmark for tracking high net worth individuals hnwis, their wealth, and the global and economic conditions that drive industry change. World insurance report 2014 from capgemini and efma slideshare. According to capgemini and rbc wealth management, going into 2012 there was little reason to expect the year would end on a positive note for investors. Capgemini and rbc wealth management are pleased to present the first united states u.
Past, present, future, commemorates the ten years of the world insurance report and highlights what readers can look forward to from future editions of wir. The world insurtech report witr 2019 from capgemini and efma explores the insurance marketplace of the future and offers insights into how established insurers and insurtechs can remain competitive in a dynamic business environment. Technology and innovation in the insurance sector oecd. As this report outlines, customer experience management in the uk insurance sector is underdeveloped, providing carriers with an opportunity to gain a key competitive advantage. Insurance companies around the globe have worked diligently since the global financial crisis to reduce operational costs. Capgemini has introduced a unique approach to guide insurers through the everchanging technology landscape and opportunities for digital and complex interdependent transformations. A global leader in consulting, technology services and digital transformation, capgemini is at the forefront of innovation. Take the insurance customer experience to the next level. Capgemini world insurance report 2017 holland fintech. This years report highlights the acceleration of digital and test automation initiatives captured through the responses of 1,660 executives from 32 countries. The insurance industry is on the brink of a great change.
Alarming drop in customer experience underscores rising customer expectations. In addition, it identifies the benefits of increased investment in health research by low and middleincome countries using case studies from around the world, and proposes ways to. Jul 17, 20 five mustknow insights from the world wealth report 2012 by capgemini and rbc wealth management. The report suggests a framework for a digitallyintegrated ecosystem that will help insurers become futureready. Integrated report 2017 3 statement welcome to capgeminis first integrated report t his year, for the first time, we release digitally and in print, an integrated report aligned with the framework as published by the international integrated reporting council. World insurance report 2018 world insurance report. Imf, icra, economic times, capgemini wealth report, aranca research, as per a report by ey in 2016, indias gross national savings gns, as a percentage of gdp, stood at 28. It is a key communication intended for all our stakeholders. Nov 7 2017 4 mins capgemini 75% of insurers agree that developing insurtech capabilities will help them meet their customers evolving demands but how do you prioritize each innovation investment and map it to your strategic initiatives. The world retail report 2019 from capgemini and efma explores how banking customers changing needs are increasingly being met by customercentric newcomers and offers insights into how banks can evolve into inventive banks to remain relevant in the open x era.
Capgemini analysis 20, capgemini insurance value chain. The world insurance report from capgemini financial services and efma visit site. The growth in the world economy slowed down again in 2011 after the postcrisis. By continuing to navigate on this website, you accept the use of cookies. Wealth report, which adds to our ongoing wealthfocused joint thoughtleadership reports, including the world wealth report and the asiapacific wealth report. Capgemini and our partner rbc wealth management are pleased to present the 17th annual world wealth report 20, which looks at trends that affect high net worth individuals hnwis around the globe. The world wealth report from capgemini and rbc wealth management is the industryleading benchmark for tracking high net worth individuals hnwis, their wealth, and the global and economic conditions that drive change in the wealth management industry. These results reflect our ability to create value for our clients and meet their needs both in terms of productivity and digital transformation. The report, based on a survey of more than fifteen thousand respondents globally, builds a comprehensive view of the motivations, habits, preferences and behaviours of the gen y customer segment. The world insurance report 2016 report by capgemini and. In many cases, this is due to the involvement of specialized service providers who help deliver complete testing services of mobile solutions. World insurance report 2018 wir in the insurance industry, there is no longer such a thing as business as usual. As the world retail banking report 2018 wrbr from capgemini and efma reveals, the next wave in the industry will bring an ecosystem of banks, bigtechs, fintech firms, regulators, and developers as well as nonbanking firms.
Over several chapters, this report will examine the pressures that characterise the sector, the challenges facing providers, the opportunities that technologyled. Video introduction to capgemini s 2017 world insurance report recorded. The world fintech report from capgemini financial services and efma visit site. The 20 world wealth report was jointly produced by capgemini and rbc wealth management and included, for the first time, the global hnw insights survey produced in collaboration with scorpio partnership. Our 2017 world insurance report wir draws upon capgemini s voice of the customer survey to track changing consumer preferences when it comes to their insurance transactions. As new risks are impacting the insurance landscape, the world insurance report 2019 from capgemini and efma explores the opportunity for insurers to develop new, technologicallyadvanced products to provide comprehensive risk coverage and better manage shifting customer expectations. Our 2017 world insurance report wir draws upon capgeminis voice of the customer survey to track changing consumer preferences when it comes to their insurance transactions. The asiapacific wealth report 2018 from capgemini is the industry leading benchmark for tracking the evolution in the number of high net worth individuals hnwis and their wealth, as well as investment behaviors and practices in the region. The world insurance report 2018 from capgemini and efma highlights the need for insurers to enhance digital agility to deftly respond to market shifts and evolving customer expectations and stay ahead of bigtech competition.
World nsurance report 2019 the world insurance report wir has been tracking technologys impact on the insurance sector for more than a decade. Capgemini and efmas world insurance report wir 2017, marked the 10th edition of our flagship annual thought leadership publication in insurance. The world wealth report 2019 is the industrys leading benchmark for tracking high net worth individuals hnwis, their wealth, and the global and economic conditions that drive change in the wealth management industry. Imf, icra, economic times, capgemini wealth report, aranca research, ey report as of march 2017, indias gross national savings gns, as a percentage of gdp, stood at 30 per cent. The 10 th edition of the world insurance report features interviews with 103 insurance executives and more than 8,000 customer responses from 21 regions across north america, europe, latam and asiapacific.
The inaugural world insurtech report witr 2018 from capgemini and efma explores how insurtech firms are redefining the insurance industry with disruptive new business models and innovative and personalized offerings. Asiapacific wealth report 20, capgemini and rbc wealth management. By enhancing their digital agility and developing futureready operating models, insurers have an opportunity to attract and retain customers to compete with this disruption, finds the world insurance report wir 2018 from capgemini in collaboration with efma. World wealth report 2015 from capgemini and rbc wealth. World payments report 2018 key findings 5 global noncash transaction volumes grew at 10. The world insurance report 2015 from capgemini and efma analyzes the major disruptions insurers of the future are likely to face, including. For the indian insurance industry, the ultralow levels of insurance penetration 2. Capgemini consulting and efma collaborate in the annual instalment of the capgemini world insurance report 2017, in which they investigate the extent of insurtechs disruptiveness on the traditional insurance industry.
The world insurance report 2018 from capgemini and efma highlights the need for insurers to have digital agility, cater to customer demands and create futureready operating models to stay ahead of bigtech competition. This years report draws on research insights from two primary sources. Video introduction to capgeminis 2017 world insurance report. Leveraging on the survey responses of more than 8000 customers, the authors provide insights on how to navigate the.
Leveraging on the survey responses of more than 8000 customers, the authors provide insights on how to navigate the innovation conundrum. Yes, id like to receive future world reports or related wealth information from capgemini. Nov 07, 2017 video introduction to capgemini s 2017 world insurance report recorded. World insurance report 2014 from capgemini and efma. The world payments report 2019 from capgemini is the leading source for data, trends and insights on global and regional noncash payments, the key regulatory and industry initiatives kriis, and todays dynamic payments environment. World insurance report, capgemini and efma, 2012 and 20 editions. Our 2017 world insurance report wir draws upon capgeminis voice of the customer. Dec 18, 2017 capgemini consulting and efma collaborate in the annual instalment of the capgemini world insurance report 2017, in which they investigate the extent of insurtechs disruptiveness on the traditional insurance industry. It identifies where leading best practices exist and the tactical approaches that can turn a digital presence into a differentiating customer experience. Capgemini and efma introduce the new customer experience index in this sixth edition of the world insurance report 20. A new type of consumer is beginning to make their mark on the global insurance. The internet of things and digital demand among gen y customers signal major industry disruption.
The inaugural survey represented one of the largest and most indepth surveys of highnetworth individuals ever conducted, surveying more. Wealth report 2014, presented in four parts, offers an indepth examination of. World payments report 2017 wpr the world payments report 2017 wpran indepth analysis of todays dynamic payments environmentis the result of capgeminis second year of partnership with bnp paribas, a global banking player and leader in transaction banking and cash management. Insurance companies around the globe are refocusing on their core operations. The world insurtech report witr 2018 covers all three broad insurance segments.
Capgemini is delighted to be in the leaders quadrant in gartners 2020 magic quadrant for. The world insurance report 20 is based on a comprehensive body of research that includes 114 interviews with senior. World insurance report 2018 released today by capgemini and efma finds digital agility is key for insurers as bigtechs ponder entering the industry. The world insurance report 2018 offers readers a futurereadiness context based on the insights of over 10,000 customers and more than global industry. Am best interview with capgeminis nate root on 2018 insurance predictions, a. Approximately 1,500 insurtech startups are currently operating around the world. Businessasusual within the insurance industry is coming to an end. Customer comms world insurance report 2015 from capgemini. The world insurance report 2018 by capgemini and efma provides insights around how insurers can build futureready operating models by improving digital agility. The world insurance report 2016 from capgemini and efma. Welcome to the ninth edition of the world quality report by capgemini, sogeti, and micro focusan objective analysis of trends shaping quality assurance qa and testing. The world insurance report 2014 from capgemini and efma assesses the digital capabilities of more than 250 insurers in 14 countries. Gross national savings above 30 per cent of gdp the number of high net worth individual hnwi increased to 330,400 in 2017 and the population of hnwis.
The insurance industry now includes a number of technologydriven insurtech startups that are seeking to deliver more customercentric insurance products and services in more efficient ways. Capgemini world payments report 20 by graphic solutions. In the 2015 world insurance report, capgemini and efma team up to provide a comprehensive overview of the current status of the insurance industry, including detailed assessments of financial performance, customer experience, as well as an overview of looming challenges that require carrier attention in the emerging digital landscape. Preface now in its ninth year, world payments report wpr from capgemini and the royal bank of scotland rbs is an anticipated and valuable resource for payments industry professionals to track.
153 26 992 435 1420 116 521 163 599 413 72 1539 790 226 665 1328 1178 1288 1143 154 298 670 1270 1354 1422 1572 282 584 1422 281 837 899 1515 567 1285 1164 636 983 1150 974 388 1308 581 174 1015 9 212 1260 491